We follow
the guidelines laid down by the Department of Trade and Industry
in relation to distance selling.
You have the right to cancel
your order within fourteen days of placing your order with
us, or within fourteen working days of receipt of the goods
(whichever is the longer).
If you cancel your order you
will have your payment refunded (less original shipping costs)
once we have received the goods back in good condition (unopened,
still sealed and in a condition that the goods can be re-sold).
We will not refund the original
shipping costs unless agreed with you. We would normally
refund the original shipping costs if the goods are faulty
or damaged.
We will not refund your cost
of shipping the goods back to us unless agreed with you.
We would normally refund your costs of shipping the goods
back to us if the goods are faulty or damaged.
If you
wish to return your order back to us you must request an
RMA form from us by emailing customer-services@golfing-health.co.uk. This RMA (Returns Material
Authorisation) form will be filled in by us and emailed
back to you. You
must print out and include this form with the goods when
returning them back to us. You must also return goods via
a Recorded Delivery service. If we do not receive the goods
back from you it is your responsibility to make a claim to
Royal Mail and we cannot unfortunately, refund you. Remember that Royal Mail Recorded Delivery only insures upto £28.00. If you require more insurance you should use their Special Delivery service to return goods.
Once we have received the goods
along with the RMA note and satisfied ourselves that the
goods are in a sealed and re-saleable condition (if order
cancelled) we will credit your card or
issue a cheque refund (less original shipping costs) depending
upon your original payment method.
We also reserve the right to
deduct a 5% credit card charge if you cancel the order before
despatch to cover our costs incurred when you placed the order
This policy does not effect
your statutory rights as a consumer. |
